Privacy Policy

Switch My Plan Inc. ("Switch My Plan", "we", "us" or "our") is committed to protecting the privacy and confidentiality of personal information in our possession and control. This Privacy Policy explains the measures we take to fulfill these commitments and describes the manner in which Switch My Plan collects, uses, maintains, discloses and otherwise treats personal information of users (each, a "User") of our website at www.switchmyplan.ca (collectively with all subpages and successor pages, the "Site") as well as through other products and services offered by Switch My Plan (collectively the "Services") and other interactions with our clients and prospective clients.

Your Consent

By using the Site, registering for or obtaining a Service and/or providing us with personal information, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. In order to exercise any of your rights described herein you can contact us using the details in the "Contacting Us" section below.

Personal Information We Collect

We collect personal information from Users directly, through their interactions with the Site and the Services, and through third parties, as described below.

We may collect personal information from Users in a variety of ways, including but not limited to: name, email address, phone number, address, and mobile plan preferences. When Users initiate activations through providers like Bell or Virgin, we may temporarily transmit sensitive information such as billing address or credit card data to the respective carrier, but we do not store or log such sensitive information.

Information We Collect Automatically Through Our Site

We may collect browser type, device type, operating system, IP address, general location data, and browsing behavior when Users visit the Site. This helps us understand User interactions and improve our Services.

Cookies and Similar Technologies

The Site uses cookies to enhance User experience and help deliver personalized offers and content. Cookies also help us analyze site usage and optimize performance. You can modify your browser settings to reject some or all cookies, though certain features may not function as intended.

Tracer Tags & Web Beacons

We may use web beacons to track User engagement with specific pages and content. This allows us to improve user experience and site performance.

Online Advertising

We may use cookies and similar tools to personalize ads you see on our Site or on third-party platforms. These cookies do not store personal information such as names or credit card details.

How We Use Collected Information

We may collect and use Users' personal information for the following purposes:

• To facilitate service activations with third-party mobile carriers
• To notify Users of better plan options based on their preferences
• To improve customer service and user experience
• To personalize the Site experience
• To process transactions and fulfill requested Services
• To send periodic communications with User consent
• For legal, analytical, or fraud-prevention purposes

How We Protect Your Information

We implement appropriate physical, technical, and organizational safeguards to secure personal information against loss, theft, and unauthorized access. Sensitive information such as credit card data is never stored by Switch My Plan and is transmitted securely to partner carriers.

Sharing Your Personal Information

We may disclose personal information to:

• Third-party carriers like Bell and Virgin for activation purposes
• Service providers assisting in platform functionality (e.g., hosting, analytics)
• Legal authorities, if required by law

We do not sell, rent, or share personal data with advertisers or marketers.

Your Choices

You may update or delete your personal information or unsubscribe from communications at any time by contacting us. If you withdraw consent, certain Services may be unavailable.

Children's Privacy

Our Site and Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

Third Party Websites

Links to external sites are not under our control. We are not responsible for the privacy practices or content of third-party websites.

Safeguarding Credit Card Information

We take all necessary precautions to ensure that sensitive financial information is transmitted securely and never stored. Our logs and systems mask any such data to prevent misuse.

Retaining Your Personal Information

We retain personal data only as long as needed to fulfill the purposes outlined in this policy or as required by law. Once data is no longer necessary, it is securely deleted or anonymized.

Changes to Our Privacy Policy

Switch My Plan may update this policy periodically. Changes will be posted on this page with a revised date.

Contacting Us

To request access to, correction of, or deletion of your personal information, or if you have any questions about our privacy practices, contact us at:

Switch My Plan
www.switchmyplan.ca
privacy@switchmyplan.ca